- To answer customers calls and solve customer queries/ complaints or grievances.
- To provide all necessary information asked by the customers.
- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
- Identifies the need to escalate specific issues and follow through where necessary.
- Presents detailed information and responds to questions from Managers, clients, and Customers.
- Graduate/Undergraduate with minimum 0-1 year of experience into any BPO calling process.
- Good communication skills, both verbal and written.
- Hands on Computers and other internet applications.
- Detail oriented with strong organizational skills & ability to multi-task.