Domestic Voice (Inbound – Customer Service)

Domestic Voice (Inbound – Customer Service)

Job Responsibilities

  • To answer customers calls and solve customer queries/ complaints or grievances.
  • To provide all necessary information asked by the customers.
  • Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
  • Identifies the need to escalate specific issues and follow through where necessary.
  • Presents detailed information and responds to questions from Managers, clients, and Customers.

Person specification (competencies)

  • Graduate/Undergraduate with minimum 0-1 year of experience into any BPO calling process.
  • Good communication skills, both verbal and written.
  • Hands on Computers and other internet applications.
  • Detail oriented with strong organizational skills & ability to multi-task.

Please do send in your resumes on [email protected]

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