Deliver Customer Intimacy By Personalizing Experiences
Customer Experience Management
Research says, 1 in 3 customers can give up on a brand because of bad experience, but 80% of buyers pay more for a product or services owing to great customer experience. Effective customer experience is not just a good to have but a must-have, and an essential pillar of an organization’s growth strategy. Today, brand loyalty of many customers keeps shifting rapidly and it isn’t the same as it used to be earlier. The race is on for organizations to win more customers but importantly retain the old ones.
Datamatics Business Solutions Ltd. (DBSL) helps you in creating consistent brand experiences across touchpoints through integrating channels and hyper personalization. Our integrated & multi-channel customer experience management and helpdesk solution, is an amalgamation of the best of technology, people, processes, domain knowledge & best practices that drives engagement for users across touch points and enable total control over their buying experience.
Drive customer satisfaction and loyalty
Seamless Customer Engagement Solution
Strengthen your brand preference
Customer Journey Management
- Customer on-boarding and registration
- Account Management and membership
- Customer Journey Mapping
- Data cleansing
- Customer data integration
- Hyper-personalization
Omnichannel Marketing & Promotions
- Inbound, outbound sales & marketing
- Upsell & cross-sell
- Email, chat and direct Marketing
- Social Media Management
- Channel Performance and profitability
- Content & Affiliate marketing
- New product launch
- Event audience generation
- Cart abandonment
Customer Analytics and Reporting
- Customer profiling
- Segmentation
- Net Promoter Score (NPS)
- Customer Satisfaction (C-SAT) Surveys
- Feedback management
- KPIs & performance reporting
- SLAs management
Customer Retention
Services
- Loyalty Programs
- Discounts Management
- New and post promotional offer
Order Management & Order Fulfilment
- Order Validation, Loading and Processing
- Exception management
- Billing and Collections
- Refunds and redemption
- Payment reminders
Technical Support & Helpdesk
- Complaints Resolution
- Warranty management
- Product/services/application activation support
- General enquiries and information requests
Resources
Insights
Gain deeper insights with our points of view and research.
