Customer Experience Management
Research says, 1 in 3 customers can give up on a brand because of bad experience, but 80% of buyers pay more for a product or services owing to great customer experience. Effective customer experience is not just a good to have but a must-have, and an essential pillar of an organization’s growth strategy. Today, brand loyalty of many customers keeps shifting rapidly and it isn’t the same as it used to be earlier. The race is on for organizations to win more customers but importantly retain the old ones.
Datamatics Business Solutions Ltd. (DBSL) helps you in creating consistent brand experiences across touchpoints through integrating channels and hyper personalization. Our integrated & multi-channel customer experience management and helpdesk solution, is an amalgamation of the best of technology, people, processes, domain knowledge & best practices that drives engagement for users across touch points and enable total control over their buying experience.
Drive customer satisfaction and loyalty