Case Study

How Leading Data Software Company Achieved 90%+ Efficiency in Customer Support Assistance?

Client Situation  

No business is exempt from the peril of losing access to their data, not even our client, a leading database software company. The client required a reliable partner to migrate the customer support swiftly. Due to inadequate and under-skilled in-house resources, they were also in need of robust disaster recovery assistance to handle inbound calls, chats, and email complaints. 

Solution  

  • Extended an allegiant and technology integrated solution for customer support migration 
  • Provided cloud-based solution for disaster recovery assistance 
  • 3500+ inbound dialers were appointed and achieved more than 90% efficiency 
  • 2000+ chats and 7500+ emails were handled per month that enhanced 95%+ productivity 

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