No business is exempt from the peril of losing access to their data, not even our client, a leading database software company. The client required a reliable partner to migrate the customer support swiftly. Due to inadequate and under-skilled in-house resources, they were also in need of robust disaster recovery assistance to handle inbound calls, chats, and email complaints.
- Extended an allegiant and technology integrated solution for customer support migration
- Provided cloud-based solution for disaster recovery assistance
- 3500+ inbound dialers were appointed and achieved more than 90% efficiency
- 2000+ chats and 7500+ emails were handled per month that enhanced 95%+ productivity