Case Study

How a Leading Broking Brand Spur More Than 85% ROI from Outbound Calls?

Financial Services
Customer Experience Management

Client Situation 

One of India’s leading broking brands intended to improve its customer retention rate and customer profiles by verifying crucial customer information. However, due to lack of expertise, it was quite challenging for the client to handle outbound calling and generate ROI out of it.

Solution

50+ trained callers were appointed to manage outbound calling
Customer education programs for retention were provided
Customer profiling experts were deployed to verify KYC
More than 40,000 customers’ KYC verified
More than 85% ROI generated over outbound calls

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Datamatics Business Solutions Ltd. (DBSL) is a leader in providing B2B Sales and Marketing Intelligence, Business Process Transformation and Technology Outsourcing solutions to global enterprises. We leverage best-in-class technologies like Robotics, Artificial Intelligence, Machine Learning, Cognitive Computing and Cloud to power human-machine collaboration and enable seamless delivery.