Case Study

How a Leading Broking Brand Spur More Than 85% ROI from Outbound Calls?

Financial Services
Customer Experience Management

Client Situation 

One of India’s leading broking brands intended to improve its customer retention rate and customer profiles by verifying crucial customer information. However, due to lack of expertise, it was quite challenging for the client to handle outbound calling and generate ROI out of it.

Solution

50+ trained callers were appointed to manage outbound calling
Customer education programs for retention were provided
Customer profiling experts were deployed to verify KYC
More than 40,000 customers’ KYC verified
More than 85% ROI generated over outbound calls

Share this Case Study

Talk to our experts

First Name

Last Name

Phone No

Company Name

Country

By providing your information, you agree to receive occasional communications about services, offers, events and updates from Datamatics Business Solutions Ltd. Please read our Privacy Policy and Terms of Use to learn more about how we may use your information.

We respect your data, please read our privacy policy and terms of use to understand our views and practices regarding how we protect and treat your personal data.

Recommended for you

Improve customer relationships - solve their problems

Customer Experience Management

Enabled a leading Mobile Store brand to solve 1000+ customer complaints with 90% customer satisfaction

Customer Experience Management

An all-inclusive customer experience service induced 90% happy customers

Customer Experience Management

A globally recognized hotel chain achieved more than 80% sign-ups for free loyalty program

Subscribe to our Newsletter

Datamatics Business Solutions Ltd. (DBSL) is a leader in providing B2B Sales and Marketing Intelligence, Business Process Transformation and Technology Outsourcing solutions to global enterprises. We leverage best-in-class technologies like Robotics, Artificial Intelligence, Machine Learning, Cognitive Computing and Cloud to power human-machine collaboration and enable seamless delivery.