fbpx
Case Study

Enabled a leading Mobile Store brand to solve 1000+ customer complaints with 90% customer satisfaction

Client Situation  

One of India’s leading mobile stores desired to become a go-to-brand for the customers by solving E-Com, retail customer queries, requests and complaints promptly. To achieve it, the client required a bespoke CRM platform to build co-ordination between customer queries and back-office operations. 

Solution  

  • A bespoke CRM built to put up client queries and MIS collation across the company 
  • 1000+ customer complaints solved per month 
  • 50+ experts appointed to manage back-office operations 
  • Outcalls executed to retain customers 
  • More than 90% customer satisfaction results achieved 
  • Achieved 100% improvement in customer complaints handling 

Share this Case Study

Share on linkedin
Share on twitter
Share on facebook
Share on whatsapp
Share on email
Share on print

Talk to our experts


Processing...
We respect your data, please read our privacy policy and terms of use to understand our views and practices regarding how we protect and treat your personal data.

Subscribe to our Newsletter

Horizon Logo


Processing...

Download Now

If your download does not start automatically

icon_right-1.png

Thank you for your interest.

We have received your request. We will have someone from our team reach out to you at the earliest.
icon_right-1.png

Thank you!

You’ve been added to our Horizon mailing list. You are now among the first ones to read all about our new offerings and BPM industry insights.