Client Situation
One of India’s leading mobile stores desired to become a go-to-brand for the customers by solving E-Com, retail customer queries, requests and complaints promptly. To achieve it, the client required a bespoke CRM platform to build co-ordination between customer queries and back-office operations.
Solution
- A bespoke CRM built to put up client queries and MIS collation across the company
- 1000+ customer complaints solved per month
- 50+ experts appointed to manage back-office operations
- Outcalls executed to retain customers
- More than 90% customer satisfaction results achieved
- Achieved 100% improvement in customer complaints handling
