Case Study

Enabled a leading Mobile Store brand to solve 1000+ customer complaints with 90% customer satisfaction

Client Situation  

One of India’s leading mobile stores desired to become a go-to-brand for the customers by solving E-Com, retail customer queries, requests and complaints promptly. To achieve it, the client required a bespoke CRM platform to build co-ordination between customer queries and back-office operations. 

Solution  

  • A bespoke CRM built to put up client queries and MIS collation across the company 
  • 1000+ customer complaints solved per month 
  • 50+ experts appointed to manage back-office operations 
  • Outcalls executed to retain customers 
  • More than 90% customer satisfaction results achieved 
  • Achieved 100% improvement in customer complaints handling 

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