Case Study

An International Airline Carrier Company Pulls 98% ROI through Dubai Flyers Focused Customer Loyalty Program

Client Situation  

Winning new customers is costly than maintaining existing ones. On this line, a UK based globally renowned airline Carrier Company desired to launch a customer loyalty program for their frequent Dubai flyers to boost sales ROI and won the trust of loyal customers. However, with inefficient customer service culture, lack of knowledge and resources, it was unworkable for them. 

Solution  

  • Built customer-first culture support  
  • Best-in-class training and workshop provided for loyalty program 
  • Streamlined customer feedback process 
  • Extended English and Arabic language customer support  
  • Generated more than 98% ROI 

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