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Case Study

An all-inclusive customer experience service induced 90% happy customers

Client Situation  

As a marketing line of action, one of Germany’s leading home appliances manufacturing company aimed to trigger their sales numbers by building customer loyalty by bridging the gap between dealers and customers. To accomplish it, the client required a torchbearer customer support team who can channel their customers in their purchase journeys, stay close with the brand, which will eventually boost the product purchase rate. 

Solution  

  • 30+ outcall experts were appointed to resolve product queries 
  • Installation and demo booking training provided to 40+ assistants 
  • Set multilingual support to resolve presales and post-sales queries 
  • 1000+ new calls of installation and demo bookings were received   
  • 2000+ presales and post-sales queries handled per month 

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