fbpx
Case Study

A leading Airline brings around 99% improvement in customer relationship management

Client Situation  

One of the largest airline brands based out of Germany, desired to enhance customer loyalty and customer retention rate while curbing the cost. To achieve the same, they had to extend robust customer relationship management support to the customers. However, due to lack of resources and outbound call expertise, it wasn’t a cakewalk for the client. 

Solution  

  • Shifted the call center support to a budget-friendly location 
  • 150+ aviation expert dialers were appointed for outbound calling 
  • Pre-flight and post-flight customer assistance was provided 
  • 99% improvement in the customer relationship management support 
  • 80% cost optimization due to cost-efficient location 

Share this Case Study

Share on linkedin
Share on twitter
Share on facebook
Share on whatsapp
Share on email
Share on print

Talk to our experts


Processing...
We respect your data, please read our privacy policy and terms of use to understand our views and practices regarding how we protect and treat your personal data.

Subscribe to our Newsletter

Horizon Logo


Processing...

Download Now

If your download does not start automatically

icon_right-1.png

Thank you for your interest.

We have received your request. We will have someone from our team reach out to you at the earliest.
icon_right-1.png

Thank you!

You’ve been added to our Horizon mailing list. You are now among the first ones to read all about our new offerings and BPM industry insights.