Case Study

A globally recognized hotel chain achieved more than 80% sign-ups for free loyalty program

Client Situation  

One of the leading and internationally known hotel desired to generate leads for their free loyalty program. However, to make it successful, the client required expertise to conduct a dynamic customer satisfaction (C-SAT) survey. 


  • A comprehensive database of 3000+ contacts built 
  • Experts hired to conduct C-SAT survey 
  • 2500+ leads 
  • More than 80% signed up made for the free loyalty program 
  • Achieved 90%+ in C-SAT survey 

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