Client Situation
One of the leading and internationally known hotel desired to generate leads for their free loyalty program. However, to make it successful, the client required expertise to conduct a dynamic customer satisfaction (C-SAT) survey.
Solution
- A comprehensive database of 3000+ contacts built
- Experts hired to conduct C-SAT survey
- 2500+ leads
- More than 80% signed up made for the free loyalty program
- Achieved 90%+ in C-SAT survey
