Case Study

A globally recognized hotel chain achieved more than 80% sign-ups for free loyalty program

Hospitality and Tourism
Customer Experience Management

Client Situation 

One of the leading and internationally known hotel desired to generate leads for their free loyalty program. However, to make it successful, the client required expertise to conduct a dynamic customer satisfaction (C-SAT) survey.

Solution 

A comprehensive database of 3000+ contacts built
Experts hired to conduct C-SAT survey
2500+ leads
More than 80% signed up made for the free loyalty program
Achieved 90%+ in C-SAT survey

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Datamatics Business Solutions Ltd. (DBSL) is a leader in providing B2B Sales and Marketing Intelligence, Business Process Transformation and Technology Outsourcing solutions to global enterprises. We leverage best-in-class technologies like Robotics, Artificial Intelligence, Machine Learning, Cognitive Computing and Cloud to power human-machine collaboration and enable seamless delivery.